This policy pertains to all hair services with the exception of Sisterlocks ™ and traditional locks services. To view our Sisterlocks and traditional locks policy, click here.
By booking services with us you agree to the terms set forth therein.
New clients are required to pay for their services in full and online for their first visit. Thereafter, if the client wishes to pay for after salon services are rendered, a valid credit card must be on file for which no-shows and cancellation fees are charge to the client’s credit card when applicable. Please see our cancellation policy below for details.
Cancellations and Rescheduling
A cancellation fee of $60 is charged to the client’s credit card when the client does not give 48 hour notice to reschedule. New clients forfeit all payments for services for no-call-no-show occurences. Clients are considered to have a no-call-no-show occurance when they have not called and made other arrangements with their stylist regarding their appointment and do not arrive within 20 minutes of their appointment time.
To reschedule an appointment before 48 hours, clients can make arrangements with their stylist directly or clients can reschedule their appointments online under: “my account” or by clicking the link provided in their appointment confirmation email. Clients may reschedule once per appointment. If the client cannot make the rescheduled appointment, they either loose their entire payment for services if they are a new client or they are charged $60 regardless of 48 hour notice. Life and Style Salon reserves the right to discontinue service for repeat cancellations and tardiness.
Clients that are sick, at any stage, should reschedule. If client exhibits signs of illness, they will be rescheduled. Cancellation fees apply if 48 hour notice has not been giving.
BEFORE YOUR SERVICE
Client’s hair will be shampooed if the hair is not clean. For shampoo prices, click here. Please note: prices are base rates and increase based on length of hair.
Underaged children that are not being serviced are not allowed at the salon with the exception of consultations.
Smoking is strictly prohibited on the premises.
Clients should call in advance if they are running late. Because unexpected delays can backup subsequent services, clients will be charged $15 if they are more than 15 minutes late, each additional 10 minutes is $5 dollars. Life and Style Salon reserves the right to cancel any appointment should the estimated time of arrival conflict with other client services throughout the day or week. Life and Style Salon also reserves the right to discontinue service for excessive tardiness and repeat cancellations.
Note: all terms are subject to change without notification.