Policy - Sisterlocks Services
This policy pertains to all Sisterlocks™ and traditional locks services, herein referred to as, “Sisterlocks”. To view our policy for all other hair services, click here.
By booking services with us you agree to the terms set forth herein.
A consultation fee of $60 per person is required for new installations. Consultation fees are non-refundable and can not be applied towards another date should the client decide to cancel. To book your consultation, click here.
1/2 payment is required to book an installation date. Because we close 2 to 3 days of business, this payment is a retainer and is non-refundable nor can original dates be rescheduled should the client decide to cancel. The balance of the payment is due the first day of installation, before the session begins.
Payments can be made online or in person. Credit cards, cash and Square are the accepted forms of payment. For online payments, fees apply. To calculate your fee, click here. Click here – To make your 1/2 down payment after you were quoted a price during your consultation.
For retightening, cuts, styles, color and shampoo services, clients shall notify their consultant 48 hours in advance to reschedule their appointment. Clients shall reschedule or cancel appointments by clicking the link provided in their appointment confirmation email. A $60 dollar cancellation fee applies if the client does not give 48 hour notice. A prepayment may be required to book specific services. This prepayment is applied toward the service or cancellation fee if applicable. If clients are a week or more off schedule, other repair services and fees may apply and can only be assessed during the client’s rescheduled appointment. Life and Style Salon reserves the right to discontinue service for repeat cancellations.
For installations, if an entire day is lost due to rescheduling after the installation begins, a lost day fee of $200 dollars will be charged to the client’s account and is due on the day and before their installation resumes. No additional fees apply if a day lost fee is incurred.
Installations are blocked 10 hours each day unless otherwise noted. Proper arrangements should be made to attend the entire day before booking an installation service. If time is lost due to the client leavings early, taking excessive or long breaks, or for any reason whatsoever, the time lost will be assessed as a late fee. See paragraph: “courtesy calls” below for late fee schedule.
Clients that are sick, at any stage, should reschedule. If client exhibits signs of illness, they will be rescheduled. Cancellation and pre-payment fees apply if 48 hour notice has not been giving. If illness occurred within 48 hours of appointment, client can submit their doctor’s documentation to waive the cancellation fee.
Preparation for Installation and Retightening Services
To reschedule an appointment before 48 hours, clients shall click the link provided in their confirmation email which was received when they first booked their salon appointment. Clients may reschedule one appointment per year. If the client cannot make their rescheduled appointment, the client forfeits the full amount of payment regardless of 48 hour notice. Life and Style Salon reserves the right to discontinue servicing clients that have repeat cancellations and that are continuously tardy.
About your 3 week follow-up.
As a part of the Sisterlocks package, all clients receive a complimentary 3 week follow-up after their installation. If the client does not make this appointment within 3 weeks, the 3 week follow-up appointment will be void. The next appointment would be considered a full retightening session where normal rates apply.
Children are not allowed during installations and retightening services, however, children can attend consultations
For the purposes of retightening services, Life and Style Salon defines transfer clients as a customer that has not had their Sisterlocks or Brotherlocks installed by Life and Style Salon or as a client that has not received retightening services from us within 2 months.
Click here for the Transfer Client Policy –AND ALSO– Click here for Transfer Client FAQs
Smoking is strictly prohibited on the premises.
For installation services, clients should call in advance if they are running late or if they will be leaving early. Because unexpected delays can backup subsequent services, clients more than 45 minutes late or clients that leave early will be charged accordingly: $35 for the first $45 minutes. Each additional 10 minutes is $5 dollars. For retightening services, clients will be charged $15 if they are more than 15 minutes late, each additional 10 minutes is $5 dollars. Life and Style Salon reserves the right to cancel any appointment should the estimated time of arrival conflict with other client services throughout the day or week. Life and Style Salon also reserves the right to discontinue service for excessive tardiness and repeat cancellations.
Disclosure of Usage
Life and Style Salon reserves the right to photograph all work for demonstrative purposes.
Referral fee: each install referral take $25 off 1 retightening services. Referrals are non-transferable.
Note: all terms are subject to change without notification.